Your customers message at 2 a.m. Now someone answers.
DigiZone replies to WhatsApp messages for your business, using your own prices and policies. When a customer wants to book, order or make an appointment, you get the details and confirm with one tap.
Lagoon View Guesthouse
Replies instantly
- Hi! Do you have a double room 12–15 March for two? Can you pick us up from the airport?2:14 AM
- Hello! Our AC double room is LKR 11,500 a night with breakfast. Airport pickup is LKR 3,500, about 20 minutes. Shall I send your 12–15 March request to the team to confirm?2:14 AM
- Yes please. We land at 6:40 AM, name is Anna Weber.2:16 AM
- Thank you, Anna. Your request for 12–15 March, two guests, pickup at 6:40 AM is with the team. They’ll confirm shortly.2:16 AM
- Owner notified: new booking request to approve
It handles the questions you answer twenty times a day.
Answers from your own information
Prices, opening hours, what’s included, delivery, directions. You write it once in your dashboard. The assistant never guesses beyond it.
Sends you bookings and orders
It collects what you need, such as dates, items or appointment times, then passes the request to you. You confirm, and the customer gets your answer on WhatsApp.
Steps aside when it should
Complaints, refunds, special requests or anything it isn’t sure about go straight to you, with the whole conversation in front of you.
Live in a day
We visit and set it up
In about an hour we enter your products, prices and policies with you, in your words.
Connect your WhatsApp number
You approve the connection in Meta's own screens. We never see your Facebook password.
Run a free 30-day pilot
Watch it answer real customers. At the end you see how many messages it handled, then decide.
Pricing
Monthly, cancel with 30 days’ notice. Pay yearly and get two months free.
Starter
For one small business.
LKR 6,900 / month
- Up to 250 customer conversations a month
- Replies in English
- Bookings, orders and appointments you confirm
- Shared inbox with takeover
Pro
For busier businesses with more chats.
LKR 12,900 / month
- Up to 700 customer conversations a month
- English, Sinhala and Tamil
- Everything in Starter
- Weekly activity report
- Priority support
One-time setup fee of LKR 15,000, waived for our first ten businesses.
Questions owners ask
Will it make up prices or promise things I don't offer?
No. It answers only from the prices, policies and details you enter. If a customer asks something that isn't there, it tells them your team will confirm and flags the chat for you. It never confirms a booking or order. You confirm every request.
Can I reply to customers myself?
Yes. Every conversation is in your inbox. Tap Take over and the assistant stays quiet in that chat while you handle it.
Do I keep my WhatsApp number?
Your number stays yours. During setup we check whether it can stay on the WhatsApp Business app at the same time. If it can't, we connect a second number just for guest inquiries.
Which languages does it reply in?
English on every plan. Sinhala and Tamil replies are included on Pro.
Are there WhatsApp charges on top?
Meta, which runs WhatsApp, includes 1,000 replies a month per number. Most small businesses stay under that. Above it, Meta's per-message fee is passed on at cost and shown on your invoice.
What happens to my customers' messages?
They're stored encrypted in transit and at rest, visible only to you and your staff, and used only to run your front desk. They are never sold or used to advertise. You can ask us to delete them at any time.
Try it free for 30 days
Confirm your email, tell us about your business, and we’ll message you on WhatsApp to arrange setup. Pilots are open to small businesses of any kind in the Negombo and Colombo area: guesthouses, salons, shops, restaurants, tour operators and more.
Start your free pilot